Departments

Claims

Our Claim Department’s mission is to support the claim professionals at our Shareholder institutions in jointly managing actual or potential claims against the institution, in accordance with accepted best practices and to the highest industry standards, to minimize their long term financial impact to MCIC and each Shareholder.

In our decentralized claim business model, claims are handled directly by each Shareholder’s Claim Department located at that institution. To submit a new claim or inquire about the status of an existing claim, please contact the applicable Shareholder’s Claim Department.

Finance

MCIC’s Finance Department’s mission is to ensure a highly cost effective, long-term, stable insurance program for our Shareholder institutions and to provide accurate, relevant analytical advice and sound financial reporting under a strong controls environment consistent with the requirements of the Sarbanes-Oxley Act of 2002.

Human Resources and Administration

Our Human Resources Department’s mission is to support our organization by promoting the hiring, development, productivity and retention of top talent through the application of human resource industry best practices.

In conjunction with the Human Resources Department, the mission of the Administration Department is to provide an efficient, well-running, cost-effective administrative infrastructure to support the business and employee needs of MCIC.

At MCIC we are committed to providing an environment that is compliant with accepted best employment practices and policies, fosters personal and professional career development, promotes professionalism in the workplace, and effectively supports the administrative needs of our business. Through our strong commitment in these areas we intend to create a workforce equipped to help MCIC succeed not only today, but well into the future.

Information Services

Our Information Services Department’s mission is to provide Company management, Shareholders, employees and insureds with timely, valuable and actionable business intelligence and state of the art technology tools. We provide an information services environment that meets or exceeds industry best practices through a combination of business-centric solutions and technical expertise.

We intend to be the leading information solution provider within the captive medical malpractice insurance industry by leveraging information management as a key competitive differentiator in support of our Company’s overall commitment to its Shareholders and insureds.

Loss Prevention

Also known as MCIC’s Loss Prevention & Patient Safety Department, whatever we call ourselves, our mission remains the same – to reduce the risk of adverse events, unintended outcomes and malpractice claims while helping to increase patient safety at our Shareholder institutions. Through our Risk Profile and Risk Assessment methodologies, we help to identify risk and causation factors that may negatively impact patient safety in order to increase awareness and understanding. In partnership with our Shareholders and insureds, we facilitate and sponsor loss prevention and patient safety project initiatives designed to reduce risk, decrease malpractice claims and increase patient safety.

For more detailed information regarding MCIC’s risk reduction initiatives or to review our library of information, please visit our resource center by clicking here:

Underwriting

Our Underwriting Department’s mission is to provide our Shareholders with critical intelligence that allows us to jointly make prudent, cost effective and informed decisions regarding the classification and acceptance of risk by the company and its Shareholders. In identifying which physicians and medical professionals may expose the institution to increased malpractice claim risk and/or who seem to have greater risk themselves individually, we work closely with each institution to ensure that this information is fully considered as a part of their credentialing process. By sharing this information with our physician insureds and our Shareholders, we collaborate on ways to remediate, reduce and mitigate this risk to better equip the physician and the institution to improve patient safety and satisfaction. Quite often, the quality of the medical care provided is not an issue and our goal is simply to help our insured physicians better protect and defend themselves from potential litigation.

MCIC’s Underwriting Department’s initiatives are not punitive towards physicians in any way. Our goal is to simply increase understanding and awareness of the risks our medical center institutions and insured physicians face and to help them to reduce these risks through changes in behavior, process or through the implementation of targeted risk remediation programs.